G-force not recognised by iTunes

[Jorne]

[Solved]
I cannot get G-Force Platinum (503) to work in iTunes (version 11) or Windows Media Player (version 12). Even G-Force standalone fails, but at least the System Error reports that a d3dx9_43.dll is missing. I reinstalled G-Force & rebooted twice, but that doesn't help.

OS: Windows 7 Home Premium SP1 (fully updated)

[BTT]

Hello Jorne

Don't know the answer, but there is a lot of info on Google about d3dx9_43.dll. When you uninstalled GF did you delete all the SoundSpectrum folders before doing a fresh install?

If G-Force is having a problem running on your computer, the first step to resolve it is getting SoundSpectrum engineers technical information about your computer. Our software contains functionality to automatically write out your system's hardware profile to a text file, but it must be manually activated. This allows you to simply copy and paste this information into a SoundSpectrum support ticket, making it possible for SoundSpectrum to troubleshoot your problem.

Please follow the below steps to ensure that your support ticket gets the best analysis possible:

1.If you haven't already, open a new SoundSpectrum support ticket and thoroughly describe the problem you're having. Be detailed. The more details and information you provide, the more likely SoundSpectrum will be able to assess your problem.

2.Start G-Force in your media player (or G-Force Standalone).

3.Press SHIFT+i. You should see several lines of small white text appear within G-Force. If you don't see this text, ensure that G-Force has keyboard focus. If you're using Windows Media Player, enter full screen mode while G-Force is running in order for your key presses to be effective.

4.On your desktop, you should now see a file named "SoundSpectrum Log.txt". Open this text file, select all (CTRL+A on Windows and Command+A on OS X), and copy its contents to the system clipboard (CTRL+C on Windows and Command+C on OS X).

5.Paste the text to your support ticket (CTRL+V on Windows and Command+V on OS X) and submit it.

http://www.soundspectrum.com/support/contact.html


Regards BTT

[juxtiphi]

Hi Jorne

The d3dx9_43.dll is not part of the G-force program. This dll belongs to microsofts' directX driver and dll package.

when it goes missing the easiest way to fix it is to reinstall DrectX 9 redistributable .

http://www.microsoft.com/en-us/download ... px?id=8109

install and restart and it should be good to go.

[Jorne]

Thanks. Although the problem seemed to have fixed itself while I was installing other s/w that uses that dll. I tried the dx webupdater, but it doesn't seem to provide the missing dll. The whole problem arose because I did a clean install of Win 7 rather than an upgrade.

[BTT]

Hello Jorne

The d3dx9_43.dll is not part of the G-force program. This dll belongs to microsofts' directX driver and dll package.

I should have mentioned the above. I believe XP uses DirectX 9 while Windows 7 uses DirectX 11, so maybe that's the problem.


Regards BTT