only wish I could install it

RSL_Mongoose · Post by **RSL_Mongoose** » Tue Nov 29, 2011 10:55 am

Seems I'm not able to enjoy the latest version, internet is not available where I'm living now so I cant install the new version (that I paid for), because the license server cannot be contacted. What a drag.

RSL_Mongoose · Post by **RSL_Mongoose** » Wed Dec 07, 2011 1:12 pm

So I guess by nobody in managment chiming in here that I'm just out the money I spent on this, same as last year, I didn't get the gforce update because my license expired 2 days before it released after waiting for 6 months for the new version.

Post by **BTT** » Wed Dec 07, 2011 1:44 pm

Hello RSL_Mongoose

m2c wrote:Unfortunately due to the nature of commercial software we are forced to require internet access during installation, and understand that it can be an inconvenience. You could bring your computer to work or anywhere you can hook it up to get internet, otherwise you can request a refund through our support page if you are unable to use our product:Mike

The best advise I can offer is to contact SoundSpectrum direct by clicking on the link below, explain your situation to them and I am sure they will respond in a sympathetic manor. The SoundSpectrum team rarely visit the forum.

http://www.soundspectrum.com/support/contact.html

Regards BTT

RSL_Mongoose · Post by **RSL_Mongoose** » Tue Dec 13, 2011 9:30 am

And how long am I supposed to wait for a reply from customer support? It says within 24 hours but its been 5 days.

juxtiphi · Post by **juxtiphi** » Tue Dec 13, 2011 11:15 am

RSL_Mongoose wrote:And how long am I supposed to wait for a reply from customer support? It says within 24 hours but its been 5 days.

legitimate complaint, but on the other hand how can Soundspectrum resolve this issue short of writing you a version of Gf which you could activate without the internet?

This leads us to your second problem, even if you get Gf running how will you receive your updates?

I have tried to think of how I would get this done if I were in your shoes and I cannot think of anything short of bringing your comp to a place were you can access the net.

RSL_Mongoose · Post by **RSL_Mongoose** » Tue Dec 13, 2011 2:27 pm

I'm not asking for anything special, I just want to be able to installe the software that I paid for, (with no prior knowledge of the internet thing before the purchase), as far as updates are concerned, I do my updates manually, its not like you guys release updates once a week, its been nearly a year since aeon was released.

Post by **BTT** » Tue Dec 13, 2011 2:46 pm

Hello RSL_Mongoose

As already suggested by m2c who I believe gave a reasonable explanation about activation and his suggestion that you could request a refund.

m2c wrote:Unfortunately due to the nature of commercial software we are forced to require internet access during installation, and understand that it can be an inconvenience. You could bring your computer to work or anywhere you can hook it up to get internet, otherwise you can request a refund through our support page if you are unable to use our product:

http://www.soundspectrum.com/support/contact.html

Good luck!

Mike

If you are saying you have requested a refund but have not received this then quote your ticket number you would have received from SoundSpectrum here on the forum and I will contact SoundSpectrum on your behalf.

Regards BTT