iTunes 10.5 keeps crashing on Windows 7 and Aeon

ipan · Post by **ipan** » Mon Oct 24, 2011 8:24 pm

Hi there

I just purchased Aeon Gold but it doesn't run on iTunes 10.5 on Windows 7 (exact iTunes version: 10.5.0.142)

iTunes just crashes everytime you turn the Visualizer on. The default iTunes visualizer works, but not Aeon.

The strange thing is the Demo version of Aeon DOES work.

I wonder if this is a known issue? I only downloaded Aeon Gold on Sunday 23 Oct 2011 so I assume it is the latest version.

Thanks

Post by **BTT** » Mon Oct 24, 2011 8:29 pm

Hello ipan

Probably be best if you contact SoundSpectrum direct regarding this issue. Click on the link below, fill in your details and SoundSpectrum will contact you direct within 48 hours (normally)

http://www.soundspectrum.com/support/contact.html

Regards BTT

syscheck · Post by **syscheck** » Tue Nov 08, 2011 7:14 pm

ipan,

Did you get a solution? I just filled in the contact form myself, because I've got the same problem with Softskies and Winter Wonders...

ipan · Post by **ipan** » Wed Nov 09, 2011 6:07 am

No I didn't

I was told by support that it is an iTunes problem and they hope to fix it in the next update

syscheck · Post by **syscheck** » Wed Nov 09, 2011 8:10 am

I could agree with them, but I consider another possiblity:

1. resolution: I used a second monitor with 1280x1024 resolution instead of my laptop with 1920x1080 resolution. (check preferences-file in C:\Users\USERXXX\AppData\Roaming\SoundSpectrum\SoftSkies\Preferences (iTunes).txt) It didn't excist/wasn't created, until after step 3. (probably because it crashed everytime trying creating the file?)
2. Run iTunes as Administrator
3. 64-bit windows 7 & 64-bit iTunes. An option to try is using the 32-bit iTunes app.
4. Multiple reboots (due to windows updates)
5. Start iTunes in 5:4 (1280x1024) screen.

Somehow after the 4 steps it started working as it should.
Still not consistent, because after my laptop goes in sleep-mode and I turn it back on (even if iTunes was closed), it crashes again. I need to reboot to get it workin again.

Post by **andy55** » Wed Nov 09, 2011 6:29 pm

syscheck, as BTT mentioned, we're days away kicking off releases of all our products that fix and add a ton of new stuff. look for the aeon 1.2 beta in a couple days and released by the end of next week.

syscheck · Post by **syscheck** » Thu Nov 10, 2011 6:11 am

patience is a virtue

ipan · Post by **ipan** » Thu Nov 10, 2011 7:22 am

That's great guys, looking forward to the fixes

FYI, as a workaround I am able to install the Trial version of Aeon, and then copy all the Scene python files from the Gold version manually into Program Files.

It works and I do get all the Scenes, but I still get the "This is a trial" message from time to time

JayPro · Post by **JayPro** » Thu Nov 10, 2011 3:45 pm

andy55 wrote:Look for the aeon 1.2 beta in a couple days...

::engaging smart-ass mode::

I hope you mean couple in the literal sense.....

::smart-ass mode off::

ShaggyMcWitherspoon · Post by **ShaggyMcWitherspoon** » Thu Nov 10, 2011 5:29 pm

While the recent crashes have been aggravating, they don't happen every time. I have found a fresh boot and calling up the iTunes visualizer first sometimes helps. Aeon is spectacular enough to use almost every day and look forward to renewing my license for another year, depending whether or not this issue gets fixed before it's Dec 10th expiration.