Whitecap 6.8.1 crashing WMP x64

ozbeats · Post by **ozbeats** » Sun Jul 29, 2018 1:28 am

G'day all,

Seems the new whitecap 6.8.1 released 27 July 2018 is crashing when used with Windows Media Player x64 on Windows 10...

Here is the reliability crash report:

Source
Windows Media Player

Summary
Stopped working

Date
â€Ž29/â€Ž07/â€Ž2018 2:49 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.17134.1
Application Timestamp: 15287420
Fault Module Name: WhiteCap.x64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5b5aaa79
Exception Code: c0000005
Exception Offset: 0000000000280a88
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 6a52
Additional Information 2: 6a52629285266e74063b0c25ca4f9118
Additional Information 3: 49da
Additional Information 4: 49da7ed40ca200cba0f9be097d69593b

Extra information about the problem
Bucket ID: 313b98f5326bd08df00547e6de1f1016 (1154407936385028118)

Hopefully Andy and the SS Team will be able to rectify the fault and release an interim beta or a new version with the fixes for the WMP crash flaw....

Alf

Post by **BTT** » Sun Jul 29, 2018 5:38 pm

Hello ozbeats

Andy and Brandon only visit the forum once in a blue moon so I have sent your comments on to them via email. They will either contact you direct or post a reply here on the forum.

ozbeats · Post by **ozbeats** » Sun Jul 29, 2018 11:33 pm

Thanks BTT

Post by **BTT** » Mon Jul 30, 2018 11:25 am

Hello oxbeats

No problem, pleased to help.

Post by **andy55** » Wed Aug 01, 2018 11:44 pm

Will look at this, oz -- thanks!

Post by **andy55** » Wed Aug 01, 2018 11:47 pm

Not able to reproduce this. When does it crash?

Post by **BTT** » Sat Aug 04, 2018 12:02 pm

Hello ozbeats

Just wondering if Andy resolved your issues?

ozbeats · Post by **ozbeats** » Wed Aug 22, 2018 10:56 pm

andy55 wrote:Not able to reproduce this. When does it crash?

During operation, whilst running WMP 64-bit flavour....

Then again if it cannot be replicated maybe it was more to do with my setup, at the time.

I had updated my Intel RST drivers to the current version that itself was quite buggy (system, sound and screen freezes and jitter), and therefore reverted back to a previous version.

Will test it again and see if it re-occurs..... any further issues or updates I'll post in this topic again soon...

Thanks Andy and BTT

Alf in Adelaide, South Australia

ozbeats · Post by **ozbeats** » Wed Aug 22, 2018 11:10 pm

UPDATE:

Tried Whitecap again on WMP x64

Worked alright for 4 minutes and then, WMP froze briefly before closing / crashing WMP instantly whilst running Whitecap for WMP x64 bit version.

Here's TWO more Reliability crash error reports todays WMP crash:

REPORT NUMBER ONE

Source
Windows Media Player

Summary
Stopped working

Date
â€Ž23/â€Ž08/â€Ž2018 12:31 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.17134.1
Application Timestamp: 15287420
Fault Module Name: WhiteCap.x64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5b5aaa79
Exception Code: c0000005
Exception Offset: 0000000000280a88
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 6a52
Additional Information 2: 6a52629285266e74063b0c25ca4f9118
Additional Information 3: cb71
Additional Information 4: cb71293a367820280417d55c5095e945

Extra information about the problem
Bucket ID: 313b98f5326bd08df00547e6de1f1016 (1154407936385028118)

REPORT NUMBER TWO

Source
Windows Media Player

Summary
Stopped working

Date
â€Ž23/â€Ž08/â€Ž2018 12:32 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.17134.1
Application Timestamp: 15287420
Fault Module Name: WhiteCap.x64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5b5aaa79
Exception Code: c000041d
Exception Offset: 0000000000280a88
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 2e71
Additional Information 2: 2e71cfae134b3a4e1ba008bc6b2ed909
Additional Information 3: 1f0b
Additional Information 4: 1f0b4ef39df13811089b5ae01978c872

Extra information about the problem
Bucket ID: 9427f857c145b80577b06bdf2cbac665 (1706982865045735013)

-------------------------

Both of these reports were as a result of one instance of WMPx64 and Whitecap x64 plugin running after cold crashing.... not just the plugin but the program (Windows Media Player 64-bit) running the plugin.

Hope this helps some more, fingers crossed

Thanks in Advance for your help on this guys

Alf

DanPin · Post by **DanPin** » Thu Aug 23, 2018 2:08 am

ozbeats wrote:REPORT NUMBER ONE

Source
Windows Media Player

Summary
Stopped working

Date
â€Ž23/â€Ž08/â€Ž2018 12:31 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.17134.1
Application Timestamp: 15287420
Fault Module Name: WhiteCap.x64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5b5aaa79
Exception Code: c0000005
Exception Offset: 0000000000280a88
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 6a52
Additional Information 2: 6a52629285266e74063b0c25ca4f9118
Additional Information 3: cb71
Additional Information 4: cb71293a367820280417d55c5095e945

Extra information about the problem
Bucket ID: 313b98f5326bd08df00547e6de1f1016 (1154407936385028118)

REPORT NUMBER TWO

Source
Windows Media Player

Summary
Stopped working

Date
â€Ž23/â€Ž08/â€Ž2018 12:32 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Windows Media Player\wmplayer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.17134.1
Application Timestamp: 15287420
Fault Module Name: WhiteCap.x64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5b5aaa79
Exception Code: c000041d
Exception Offset: 0000000000280a88
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 2e71
Additional Information 2: 2e71cfae134b3a4e1ba008bc6b2ed909
Additional Information 3: 1f0b
Additional Information 4: 1f0b4ef39df13811089b5ae01978c872

Extra information about the problem
Bucket ID: 9427f857c145b80577b06bdf2cbac665 (1706982865045735013)

According to REPORT NUMBER ONE, Exception Code 0xc0000005 (STATUS_ACCESS_VIOLATION) usually means you are experiencing a segmentation fault in the software; that is, WMP is trying to write to memory where it is not allowed to write to (particularly a read-only segment in the code). In the second report, Exception Code 0xc000041d can indicate an "unknown hard error". Nevertheless, 0xc000041d is the error code which is not documented on the list of NTSTATUS values on the MSDN Library.

If these are the cases, there is something wrong with WhiteCap's internal binary code which probably contains a bug in one of the lines. Behalf of this it is not too specific that both WMP and WhiteCap keep crashing because of a read-write failure.

I'm hoping that SoundSpectrum could investigate the issue.

ozbeats · Post by **ozbeats** » Thu Aug 23, 2018 5:00 am

Thanks DanPin, your help is greatly appreciated.

It doesn't affect Aeon or G-Force visualizers in WMP x64, so maybe SS can spot the differences.

Cheers mate

Alf