Live Help...

Gregory2001 · Post by **Gregory2001** » Mon Jun 22, 2015 11:51 am

...is currently unavailable. When is it available? Thanks.

Post by **BTT** » Mon Jun 22, 2015 12:53 pm

Hello Gregory2001

When Live Help is not available you are able to leave a message then as soon as someone from SoundSpectrum is free they will contact you by email. Clicking on the link below takes you to the same support department.

Which version of G-Force are you currently using, and is it Gold or Platinum?

http://www.soundspectrum.com/support/contact.html

Gregory2001 · Post by **Gregory2001** » Mon Jun 22, 2015 1:16 pm

Platinum.

Post by **BTT** » Mon Jun 22, 2015 2:05 pm

Hello Gregory2001

Thanks, could you also tell us which version of G-Force you have.

Gregory2001 · Post by **Gregory2001** » Mon Jun 22, 2015 3:28 pm

Post by **BTT** » Mon Jun 22, 2015 10:04 pm

Hello Gregory2001

I am confused, maybe YOU can help ME. You made a post on Saturday June 20th 2015 titled 'Expired Licence'

Gregory2001 wrote:My license has expired. Because of a system crash I have to re-install G-Force but I cannot do this because my license has expired. Can anybody help? Thanks.

The version of G-Force you have was only released on February 4th 2015.

Therefore your licence should not expire until 2016, unless your licence was purchased previous to the 5.4.2 release. Do you remember when you last purchased a licence?

Gregory2001 · Post by **Gregory2001** » Tue Jun 23, 2015 10:02 am

Updates Until: April 07, 2015
Issue Date: March 31, 2014

Post by **BTT** » Tue Jun 23, 2015 11:53 am

Hello Gregory2001

So your licence expired on April 07, 2015. if you had renewed your licence within one month SoundSpectrum would have offered you a very generous deal. You could ask them if they would consider making you the same offer if you renew your licence now.

http://www.soundspectrum.com/support/contact.html
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Renew your Gold or Platinum license code now and receive an additional full year of download access and updates. Your renewal will give you access to new features that will be released throughout the year, including new visual effects and performance enhancements (currently, all renewals receive Platinum, even if your current license code is Gold).

If you renew within one month of your license code expiration date, you will qualify for a discounted renewal (currently, $15.00).

If you decide not to renew your license code for access to updated versions of our software, we strongly suggest that you make a backup copy of your installed products prior to your download access expiration so that you will be able to restore them in the event of a system crash. We do not provide older versions for download and we will not be able to provide a replacement copy if your system crashes and your access to updates has expired.

Source SoundSpectrum.
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