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Is anyone home at tech support
Posted: Wed May 02, 2012 8:51 pm
by cwoolrich
I feel like the tv commercial's, this is Peggy from Bombay.
does anyone ever respond to tech support from sound spectrum?
Re: Is anyone home at tech support
Posted: Wed May 02, 2012 9:32 pm
by juxtiphi
cwoolrich wrote:I feel like the tv commercial's, this is Peggy from Bombay.
does anyone ever respond to tech support from sound spectrum?
You were given 3 suggestions all of which work my suggestion is the easiest , you go into the control panel look for the scenes you dont like and uncheck the box its that simple.
Tech support given.
Posted: Wed May 02, 2012 10:09 pm
by BTT
Hello cwoolrich
If you are referring to this post:-
http://www.soundspectrum-forums.com/vie ... php?t=7593 then I believe you have been given
VERY GOOD advice, and your comments are unjustified.
However, if you have contacted SoundSpectrum direct then give the date and number of your support ticket and I will ensure you receive a reply.
Regards BTT
Posted: Thu May 03, 2012 7:28 pm
by cwoolrich
Thank you for your inquiry. This is an automated notice to inform you that we have created Ticket #52112 to track your inquiry. We try to respond to each inquiry as quickly as possible (typically within 24 to 48 hours). 4/25/2011
BTT wrote:Hello cwoolrich
If you are referring to this post:-
http://www.soundspectrum-forums.com/vie ... php?t=7593 then I believe you have been given
VERY GOOD advice, and your comments are unjustified.
However, if you have contacted SoundSpectrum direct then give the date and number of your support ticket and I will ensure you receive a reply.
Regards BTT
Posted: Thu May 03, 2012 8:25 pm
by BTT
Hello cwoolrich
Thank you for providing the above information. I have today (Friday) contacted SoundSpectrum who will either reply here on the forum or contact you direct.
Regards BTT
Posted: Fri May 04, 2012 8:07 pm
by cwoolrich
Thank you, someone responded today. But the real question is why no one responded at all originally. I have bought all the Sound Spectrum visual modules. As a loyal customer I find it disappointing that the company is not sensitive to its customers needs.
Posted: Fri May 04, 2012 8:29 pm
by BTT
Hello cwoolrich
Very pleased you have had contact with SoundSpectrum.
Regards BTT
Posted: Sat May 05, 2012 12:05 am
by juxtiphi
cwoolrich wrote:Thank you, someone responded today. But the real question is why no one responded at all originally. I have bought all the Sound Spectrum visual modules. As a loyal customer I find it disappointing that the company is not sensitive to its customers needs.
support does seem to be slow sometimes, but none of us at this forum can address the whys, we just volunteer here because we love us some SS visualizers
and we dont mind trying to help folks who have problems installing or using these vis. Most problems are easily solved and usually arent the fault of SS vis but some settings within different OS systems.
G-Force Aeon, these are very sophisticated programs they are always evolving and getting better. I have been a G-Force viewer since it came out and I have never looked back. I have tried all the other vis out there and SS vis are by far the best. but thats just mho