Blank toolbar

 
Post new topic   Reply to topic    SoundSpectrum Forums Forum Index :: G-Force General Discussion
View previous topic :: View next topic  
Author Message
DannyM



Joined: 27 Nov 2019
Posts: 5

PostPosted: Wed Nov 27, 2019 5:55 pm    Post subject: Blank toolbar Reply with quote

Hello, I have found no helpful information on these forums so far. The G-
Force toolbar can't seem to communicate with G-Force. I am using Bitdefender on a Windows 10 PC with JRiver Media Center. It works fine with Windows Media Player but not Jriver. I have configured the Bitdefender Firewall but still no luck. What am I missing?
Back to top
View user's profile Send private message
BTT
Administrator


Joined: 20 Jun 2010
Posts: 1977
Location: United Kingdom

PostPosted: Wed Nov 27, 2019 6:25 pm    Post subject: Reply with quote

Hello DannyM

I suggest for starters disabling Bitdefender then restart your PC to see if that is the problem. Should that prove not to be the case you will need to contact SoundSpectrum support:-

http://www.soundspectrum.com/support/contact.html
_________________
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.
Back to top
View user's profile Send private message
DannyM



Joined: 27 Nov 2019
Posts: 5

PostPosted: Wed Nov 27, 2019 7:37 pm    Post subject: Blank toolbar Reply with quote

Thank you for the quick response. I disabled Bitdefender, the toolbar was still blank and G-Force itself was a blank black screen. Contacting support now.
Back to top
View user's profile Send private message
juxtiphi
Moderator


Joined: 15 Jan 2005
Posts: 1413

PostPosted: Wed Nov 27, 2019 9:52 pm    Post subject: Re: Blank toolbar Reply with quote

DannyM wrote:
Hello, I have found no helpful information on these forums so far. The G-
Force toolbar can't seem to communicate with G-Force. I am using Bitdefender on a Windows 10 PC with JRiver Media Center. It works fine with Windows Media Player but not Jriver. I have configured the Bitdefender Firewall but still no luck. What am I missing?


You need to give permission for windows to allow it through the firewall, also check you computer for a program called bonjoir It has a history of blocking the toolbar.
Back to top
View user's profile Send private message Send e-mail
jerohm
Senior Member


Joined: 09 Jan 2009
Posts: 398

PostPosted: Fri Nov 29, 2019 6:44 am    Post subject: Reply with quote

As far as "I" know, the toolbar has NEVER worked with the 64bit version of GF (even though there is at least one forum member who claims it does Confused ) I have had no problem using the toolbar with the 32bit GF and 32bit plugins. I tried JRiver, (32bit 25.0.114) and it also seems to work.
Back to top
View user's profile Send private message
DannyM



Joined: 27 Nov 2019
Posts: 5

PostPosted: Fri Nov 29, 2019 3:27 pm    Post subject: Blank toolbar Reply with quote

Windows 10 Firewall is blanked out while I use Bitdefender so I can't give it permission, only through Bitdefender which I have done. I can't find any evidence of 'Bonjour' on this PC. Had waited for years for G-Force to come in 64 bit so I could then move to 64-bit JRiver. I didn't want to give up G-Force, so I held off upgrading JRiver to 64 and renewing G-Force until the 64-bit version became available. This is the first I heard that the toolbar won't work with the 64-bit version. Very disappointing. Will there be a fix in the future?
Back to top
View user's profile Send private message
juxtiphi
Moderator


Joined: 15 Jan 2005
Posts: 1413

PostPosted: Fri Nov 29, 2019 4:13 pm    Post subject: Re: Blank toolbar Reply with quote

DannyM wrote:
Windows 10 Firewall is blanked out while I use Bitdefender so I can't give it permission, only through Bitdefender which I have done. I can't find any evidence of 'Bonjour' on this PC. Had waited for years for G-Force to come in 64 bit so I could then move to 64-bit JRiver. I didn't want to give up G-Force, so I held off upgrading JRiver to 64 and renewing G-Force until the 64-bit version became available. This is the first I heard that the toolbar won't work with the 64-bit version. Very disappointing. Will there be a fix in the future?


Jerohm is right The toolbar does not work with the 64 bit version and most likely never will.
Back to top
View user's profile Send private message Send e-mail
DannyM



Joined: 27 Nov 2019
Posts: 5

PostPosted: Fri Nov 29, 2019 7:39 pm    Post subject: Blank toolbar Reply with quote

It would have been fair to post this issue so people know before making the purchase. Not cool.
Back to top
View user's profile Send private message
juxtiphi
Moderator


Joined: 15 Jan 2005
Posts: 1413

PostPosted: Fri Nov 29, 2019 8:17 pm    Post subject: Re: Blank toolbar Reply with quote

DannyM wrote:
It would have been fair to post this issue so people know before making the purchase. Not cool.


"Has it happened before?"

"Well, most of the original staff knows about the 12th floor."

It' is all been well documented in the forum many times but recent changes have led to stickies being taken down and some of the other older threads focusing on this issue may have been removed too.
Back to top
View user's profile Send private message Send e-mail
DannyM



Joined: 27 Nov 2019
Posts: 5

PostPosted: Sat Nov 30, 2019 3:50 pm    Post subject: Blank toolbar Reply with quote

If you expect people to check a companies user forums for issues before buying your product, I just don't know what to say to that. Your product is defective and the fact that you don't inform your customers shows a lack of integrity. I'll continue to use G-Force with its limited means because there is nothing that compares to it which is probably why you think it's okay to deceive your customers, you don't really have any competition but it's still sad and depressing that this is pretty much the norm in today's society. I'm done with this discussion. Good day.
Back to top
View user's profile Send private message
juxtiphi
Moderator


Joined: 15 Jan 2005
Posts: 1413

PostPosted: Sat Nov 30, 2019 6:03 pm    Post subject: Re: Blank toolbar Reply with quote

DannyM wrote:
If you expect people to check a companies user forums for issues before buying your product, I just don't know what to say to that. Your product is defective and the fact that you don't inform your customers shows a lack of integrity. I'll continue to use G-Force with its limited means because there is nothing that compares to it which is probably why you think it's okay to deceive your customers, you don't really have any competition but it's still sad and depressing that this is pretty much the norm in today's society. I'm done with this discussion. Good day.


Sorry you are disappointed but its not our company and neither BTT or myself actually work for SS. We are only volunteers. This forum was always a side note to the devs and as far as I am concerned they never utilized the forum to its potential.
Back to top
View user's profile Send private message Send e-mail
BTT
Administrator


Joined: 20 Jun 2010
Posts: 1977
Location: United Kingdom

PostPosted: Sat Nov 30, 2019 8:01 pm    Post subject: Reply with quote

Hello DannyM

I have today (Sunday) sent an email to Brandon (SoundSpectrum) asking him to respond to your issue. SoundSpectrum are one of the most honest and genuine companies around and they will I am sure be sympathetic to your situation.
_________________
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.
Back to top
View user's profile Send private message
b.dwall
SoundSpectrum


Joined: 15 Sep 2016
Posts: 83

PostPosted: Mon Dec 02, 2019 2:33 pm    Post subject: Known Issues and Updates Reply with quote

Hi Danny et al,

I spent some time this morning trying to get the most recent version of JRiver and the Toolbar to work together, and did not have success either. I shared these observations with the developer, and unfortunately this may need to be included on a list of features we can no longer support. MSFT and APPL have been getting very aggressive with updates, often breaking many peripheral applications each major update, and as a result development has been severely impacted. Below is a list of known issues. If you have additional issues or questions, please connect with us via our online ticket system at your convenience: http://www.soundspectrum.com/support/contact.html

Known Issues

Windows 10
- .dll error (fixed in next update)
- iTunes Album art not displaying on some machines (APPL bug)
- WMP full screen top bar disappears after 30 sec (changed to 15 sec)
- JRiver 64bit does not support the G-Force Toolbar

macOS Catalina / Mojave
- Apple Music removed support for 3rd party visuals
- Screensaver mic input removed from macOS
- iTunes plugins audio reactivity disabled
- ScreenSaver causing black screen system lock up (fixed in next update)

We'll be posting an updated list of all the known issues on our website as soon as possible. For Mac users, we may not be able to support Catalina beyond the Standalone application, due to removal of features that we have long relied on, and continued lockdown of macOS. Apple is completely opaque when it comes to its operating system files, so it's difficult to know if features like ScreenSaver and Plugins will ever be functional again.
_________________
SoundSpectrum
www.soundspectrum.com
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    SoundSpectrum Forums Forum Index :: G-Force General Discussion All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum




Powered by phpBB © 2001, 2002 phpBB Group
Charcoal2 Theme © Zarron Media