What am I paying for?

Discussion forum for WhiteCap users

Moderators: BTT, andy55, b.dwall, juxtiphi

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iflip92
Posts: 15
Joined: Mon Oct 31, 2016 7:12 pm

What am I paying for?

Post by iflip92 »

Fix the damn Whitecap. I just wasted more than 30 mins of my life applying custom Waves, Backgrounds and Colors in the iTunes visualizer and setting it all up, only for it to then reset back to default next time I opened it and it didn't save my Custom Theme! What am I paying the licence for? You haven't updated Whitecap since late 2018? I don't even like your other products apart from Whitecap.

This is using version 6.8.2.

PS: Recent HDD failure had me losing all the previous versions. I preferred 6.8.1 as it had less problems. Can you make that available again please at least?

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BTT
Administrator
Posts: 2016
Joined: Sun Jun 20, 2010 9:34 pm
Location: United Kingdom

Post by BTT »

Hello iflip92

Have sent a request to SoundSpectrum asking for their response.
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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b.dwall
SoundSpectrum
Posts: 96
Joined: Thu Sep 15, 2016 11:30 am
Location: Austin TX.
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Post by b.dwall »

Hi iflip92,

Both APPL and MSFT have been getting very aggressive with their updates, often breaking many peripheral applications and plugins (such as our visualizers and screensavers) in the process. While the issue you are reporting is not a widespread issue that we've seen, Windows is known for easily corrupted files/registry/permissions.

Sometimes a reinstall of the application can help, but I've also seen issues like this require fixes from the OS manufacturer, or even reinstallation of the OS (which obviously is not optimal). You can also try installing on another computer or another user profile to verify if the issue is isolated. Please write in to us using the support contact form on our website, and I'll help further if needed.

We also have new versions coming next week, so stay tuned.
SoundSpectrum.com | PLAN.tools | ArtIsInFormation.org

iflip92
Posts: 15
Joined: Mon Oct 31, 2016 7:12 pm

Re: What am I paying for?

Post by iflip92 »

iflip92 wrote:Fix the damn Whitecap. I just wasted more than 30 mins of my life applying custom Waves, Backgrounds and Colors in the iTunes visualizer and setting it all up, only for it to then reset back to default next time I opened it and it didn't save my Custom Theme! What am I paying the licence for? You haven't updated Whitecap since late 2018? I don't even like your other products apart from Whitecap.

This is using version 6.8.2.

PS: Recent HDD failure had me losing all the previous versions. I preferred 6.8.1 as it had less problems. Can you make that available again please at least?
Tried the new update 6.8.3. Still the same bug. I can set all my preferences in Whitecap Standalone and they are saved, but in iTunes they are never saved.

Maybe this is due to write-protection to where you are trying to save the cfg settings ie. the iTunes folder?

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BTT
Administrator
Posts: 2016
Joined: Sun Jun 20, 2010 9:34 pm
Location: United Kingdom

Post by BTT »

b.dwall wrote:Hi iflip92, Please write in to us using the support contact form on our website, and I'll help further if needed.
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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juxtiphi
Moderator
Posts: 1427
Joined: Sat Jan 15, 2005 1:29 pm

Re: What am I paying for?

Post by juxtiphi »

iflip92 wrote:
iflip92 wrote:Fix the damn Whitecap. I just wasted more than 30 mins of my life applying custom Waves, Backgrounds and Colors in the iTunes visualizer and setting it all up, only for it to then reset back to default next time I opened it and it didn't save my Custom Theme! What am I paying the licence for? You haven't updated Whitecap since late 2018? I don't even like your other products apart from Whitecap.

This is using version 6.8.2.

PS: Recent HDD failure had me losing all the previous versions. I preferred 6.8.1 as it had less problems. Can you make that available again please at least?
Tried the new update 6.8.3. Still the same bug. I can set all my preferences in Whitecap Standalone and they are saved, but in iTunes they are never saved.

Maybe this is due to write-protection to where you are trying to save the cfg settings ie. the iTunes folder?
I don't know what system you are running but there is a program for windows called Take Ownership that allows you to change permissions of files and folders so that you can access them without the operating system getting in the way. It's very easy to use. I don't think this program exists for mac but there are pages explaining how to change permissions in mac. Maybe it will release the folder so you can save prefs

iflip92
Posts: 15
Joined: Mon Oct 31, 2016 7:12 pm

Re: What am I paying for?

Post by iflip92 »

I am aware of that program and do use it. But as you can see from the thread, my question was never answered as to where the iTunes .cfg settings file is stored so I don't know what to take ownership of.
Personally, I stopped bothering with using WhiteCap and gave up on trying to access support for it as it seems quite abandoned. They should stop bothering trying to integrate it into iTunes and instead make the Standalone able to use/select DACs as input sources and then it's perfect.

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