SoundSpectrum.com order and downloads on website are down

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wired
Posts: 2
Joined: Sun Dec 30, 2018 1:21 pm

SoundSpectrum.com order and downloads on website are down

Post by wired »

Desperately need to get SoundSpectrum website working before New Years.
Can't download, upgrade or even contact support. The firm doesn't work.

I upgrade every year so I just need an install for any year.

Thanks

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BTT
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Post by BTT »

Hello wired

The SoundSpectrum website is functioning properly.

Click on this link for support:-

http://www.soundspectrum.com/support/contact.html

Click on this link for downloads and upgrades:-

www.soundspectrum.com/support/download_products.html
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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BTT
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Post by BTT »

Hello All

So, we answered the request for urgent help from "wired" it would have been nice if this was acknowledge by him/her.
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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DanPin
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Location: Los Angeles County, California

Post by DanPin »

wired, you shouldn't be experiencing problems with accessing the SoundSpectrum website. However, I am assuming that you are actually either experiencing problems with your network connection, or, if already working, facing a "451 Unavailable for Legal Reasons" condition (that is, the website is inaccessible in your country). Oh, and BTT, remember one time that the site went down because of incoherent maintenance (it happened like around 2016)? If that were to happen again, then the situation wired is expecting could one time become true.

domyanite
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Joined: Tue Oct 02, 2012 12:29 am

Post by domyanite »

It is not working right for me either. If i put in my latest serial that expires august 2019 it says:
"An Error Occurred

Errors have occurred in processing your request.

The administrators have been contacted and will resolve the problem shortly." and then a bunch of gray space and then the form shows up again saying

"The code entered is not recognized as a valid license code."
If i try to retrieve my codes on the other page I get a similar error also.

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juxtiphi
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Post by juxtiphi »

I am now also getting the error

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DanPin
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Post by DanPin »

Oooh, okay, looks like everyone else is experiencing the same issue as wired. This looks quite like a similar scenario.

SoundSpectrum may be too busy getting things together (i.e., they're probably still on vacation). It should be temporary, so probably in a week or two the situation should get eliminated. Of course, my Aeon license expired, and I do not wish to renew it. However, if I were to, and ran into the same scenario as you, this could be affecting other products rather than just G-Force itself.

coolmuse
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Joined: Fri Aug 03, 2018 6:37 pm

Post by coolmuse »

I too have been unable to download updates or post support requests on the main website for the last couple of days. I get the message

"An Error Occurred

Errors have occurred in processing your request.

The administrators have been contacted and will resolve the problem shortly."

Y2K19 bug? ;)

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BTT
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Post by BTT »

Hello All

As the Administrator I can confirm the whole SoundSpectrum website is up and running as per usual, I have just this very moment checked all sections of their website so I don't know why you guys are having problems. I have been in contact with SoundSpectrum who are investigating why some are experiencing problems.
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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juxtiphi
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Post by juxtiphi »

BTT wrote:Hello All

As the Administrator I can confirm the whole SoundSpectrum website is up and running as per usual, I have just this very moment checked all sections of their website so I don't know why you guys are having problems. I have been in contact with SoundSpectrum who are investigating why some are experiencing problems.
just emailed you about this

coolmuse
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Joined: Fri Aug 03, 2018 6:37 pm

Post by coolmuse »

I can confirm that I still cannot download a trial version, an upgrade, or file a support ticket. I keep getting the same error message as described earlier in this thread. Perhaps the server that does the product key lookup is failing.

An screenshot of the webpage: Error page

domyanite
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Joined: Tue Oct 02, 2012 12:29 am

Post by domyanite »

I get the same result as coolmuse's screenshot.

BTT can you put in my email address and see if it will send my codes then?

I actually just wanted to update but I couldn't get it to send codes either.

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juxtiphi
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Post by juxtiphi »

domyanite wrote:I get the same result as coolmuse's screenshot.

BTT can you put in my email address and see if it will send my codes then?

I actually just wanted to update but I couldn't get it to send codes either.
It's not working.

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DanPin
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Post by DanPin »

It's even quite odd that more technical issues are arriving. The Forums got shut down for a short period of time. During this, I tried using the Contact Us page to ask the company what happened to the Forums. And indeed, when I tried submitting the ticket I ran into the same error page as coolmuse! So, yup, since this is winter break SoundSpectrum will probably still be asleep.

But of course, the Forums started back up again when I added HTTPS to the beginning of the URL (which gave me a "Your connection is not private" warning page) and switched back to HTTP.

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BTT
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Post by BTT »

Hello All

I have no idea what is going on, I can still access the web site and forum and I have downloaded G-Force as a test. When installed it accepted my licence code with no problem. Weird or what!!!
.
Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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