Whitecap Platinum trail version?

Discussion forum for WhiteCap users

Moderators: BTT, andy55, b.dwall, juxtiphi

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juxtiphi
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Post by juxtiphi »

Grazman wrote:No. It doesn't say "This is a trial version" until I try to use the waveshapes or any of the other features. IDK why it still isn't working.
Did you open a support ticket?

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BTT
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Post by BTT »

Hello Grazman

I think you should definitely open a support ticket with SoundSpectrum as juxtiphi has suggested - in the meantime you could try downloading the program again if you were able to uninstall the previous one.

http://www.soundspectrum.com/support/contact.html
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FrankN
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Post by FrankN »

Have you opened a support ticket yet? That way I can check out your license code and track if our validation server is getting through to you. In the meantime, go to C:\Program Files (x86)\SoundSpectrum\G-Force and run G-Force Standalone.x64 . What happens?

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BTT
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Post by BTT »

Hello Frank

Good idea - never thought of that.
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ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

Grazman
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Post by Grazman »

Ok, I sent them an e-mail, like you suggested. And no, the standalone gives me the same message after about 30 seconds. Guess I just have to wait until they get back to me.

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BTT
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Post by BTT »

Hello Grazman

Well done for submitting a support ticket, you should receive a reply in a couple of days.

If as you say you downloaded Platinum versions of the programs from SoundSpectrum, paid for them, received your licence details, and you get a splash screen saying trial version then it's probably a fault with SoundSpectrum's licensing centre.

Do the programs work when running normally (not in stand-alone)?

Do you have a system restore point before you first installed the programs?
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ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

Grazman
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Post by Grazman »

Yes, they work normally, until the "This is a trial version" message pops up. The programs WORKS, I just want all of the premium features to work and for that stupid message to go away.

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BTT
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Post by BTT »

Hello Grazman

I feel certain you have now given enough information for Frank from the SoundSpectrum support department to respond with a positive reply here during Thursday.

Thanks for being patient.
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Regards BTT

ColorMap Creator for G-Force and Aeon --- SoundSpectrum Forum Administrator.

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