G-Force Gold Stopped Working (New Member)

Wildrat · Post by **Wildrat** » Sun Mar 31, 2013 12:33 pm

Hello, I have looked around and tried the suggested fixes to no avail.
The screen saver works fine.
In WMP it's just a blank screen. The toolbar fields are empty. I am running 64bit Win 7.
Like I said it was working fine for awhile, then as of two days ago with nothing changed on the system it does not function. I tried uninstalling completely cleaning the system of any leftover bits and re-installed, Same problem!
Help is appreciated!
Oh other windows visualizations work fine.

Post by **BTT** » Sun Mar 31, 2013 1:08 pm

Hello Wildrat

juxtiphi wrote:There are two issues with the toolbar

First , The Apple "Bonjour" can stop the toolbar in its tracks.
I don't think it has been fixed yet

Second, the 64 bit Toolbar is broken.
Since there was a number of people here who wanted to keep the old toolbar SS have included the toolbar in the new version but there are still bugs.

Hopefully they will resolve these issues soon.

jerohm wrote:I believe your situation is that on most systems, 32 bit versions play nice with the toolbar, and there are some issues with 64 bit versions. Standalone is shipped in BOTH 32 ans 64 bit flavors, defaulting to 64 bit (on 64 bit OSs anyway). You can (manually) link to the 32 bit version. WinAmp and WMP are still 32 bit plugins and should work. All should be clear and stated on the startup splash screen.

Hope the above helps in some way.

Regards BTT

Wildrat · Post by **Wildrat** » Sun Mar 31, 2013 1:23 pm

Second Quote, How do I link to the 32 version?
I don't think I have any apple crud on my Windows machine, but I will look to make sure,plus this just started a couple of days ago after 3-4 weeks of perfect operation.
Thanks for your assistance.

Wildrat · Post by **Wildrat** » Sun Mar 31, 2013 1:39 pm

i did find a couple apple things on the computer. I removed all of it, including anything in the registry.
It did not help. I did reboot computer.
I suppose I will wait to see how to link to the 32 bit file.

Post by **BTT** » Sun Mar 31, 2013 3:40 pm

Hello Wildrat

Does this help you?.

http://www.soundspectrum-forums.com/vie ... php?t=7519

Regards BTT

Wildrat · Post by **Wildrat** » Sun Mar 31, 2013 3:48 pm

Let me go see which version of wmp I am running. Like I said this only started a couple days ago. I have not changed anything. I will check to make sure though it is the 32 bit version that is running.

Wildrat · Post by **Wildrat** » Sun Mar 31, 2013 4:17 pm

I tried opening wmp 32 but it does the same thing. I don't understand why it's been working fine and now it's not.

Wildrat · Post by **Wildrat** » Sun Mar 31, 2013 4:48 pm

Okay, I can't use media player and have g-force work but if I go thru media center g-force works. I prefer going thru media player, but if i or anyone cannot figure out how to make it work thru media player agin I will suffer thru media center.

juxtiphi · Post by **juxtiphi** » Sun Mar 31, 2013 9:15 pm

Wildrat wrote:Okay, I can't use media player and have g-force work but if I go thru media center g-force works. I prefer going thru media player, but if i or anyone cannot figure out how to make it work thru media player agin I will suffer thru media center.

very strange.

what version of G-force are you running?

Post by **BTT** » Mon Apr 01, 2013 12:21 am

Hello Wildrat

I am totally confused. I believe your best bet would be to contact SoundSpectrum direct by clicking on the link below.

http://www.soundspectrum.com/support/contact.html

Regards BTT

Wildrat · Post by **Wildrat** » Mon Apr 01, 2013 5:57 am

I contacted them already, I guess I will get a response today maybe. They have been good in the past about helping.
I am confused also!
Something that has been working suddenly stops working but now I find out it will work if I go thru media center which is a pain. I want to listen to my music not see a bunch of fluff. LOL

Post by **BTT** » Mon Apr 01, 2013 11:13 am

Hello Wildrat

Most G-Force users have Winamp as there media player. You could give that a try while waiting for SoundSpectrum to get back to you, who knows you might even stay with it.

Regards BTT

FrankN · Post by **FrankN** » Mon Apr 01, 2013 1:15 pm

Hello Wildrat,

What ticket number are you? If your issue hasn't been addressed yet, I'll start looking into it. Thanks for your patience.

Frank N

Wildrat · Post by **Wildrat** » Mon Apr 01, 2013 1:49 pm

I just looked. I never got a ticket number. I sent emaileither Saturday or Sunday.
Maybe I will generate another one.

Post by **BTT** » Mon Apr 01, 2013 1:59 pm

Hello Wildrat

Sending email is a waste of time, you must open a support ticket by clicking on the link below. Then Frank (who is a member of SoundSpectrum's staff) will be able to assist you.

http://www.soundspectrum.com/support/contact.html

Regards BTT