This software is not free. And annual maintenance payment is also required for ongoing updated versions and "support".
Is it unreasonable to expect ongoing support, including simple answers by the author/vendor to questions on usage? How about response to bug reports or issues about program behavior and difficulties or problems?
Any expected future revenue streams deriving from this product and its customer base would seem directly tied to customer satisfaction... and that means from "customer support" by the author/vendor.
Three months ago I posted several questions about product usage, customization, and problem program behavior (at least problematic, as I saw it). More recently, I posted additional questions about the new version 3.90 and its radical change in specifying and customizing program performance... which had been released to the public with ZERO DOCUMENTATION (in fact the old and obsolete, but still distributed with the new 3.90 program package, documentation is now 100% worthless in customizing version 3.90).
I have received zero response from the author/vendor, either on this forum or via private reply to my email to him personally.
As I reported months ago, the program (in all versions 3.84 and newer, and very likely in older versions as well) continues to produce an unwanted LOG deposited on my desktop (a) every time I manually start it (with CTRL+SHIFT+K), and (b) every time I resize its window. I would like to be able to suppress that. HOW CAN THAT BE DONE? If it's not possible currently to suppress that, then a new customization or setting needs to be invented to prevent that, if I want to prevent it.
Also, once again I would like to know what the new v3.90 equivalent is (including where/how they are to be installed) of these few old customizations (which used to be fully and accurately described in the accompanying product documentation) which used to be in the PREFS file but which no longer is present in the same form:
RScl=0.997631
CMor="2 + rnd( 10 )"
FPS=34
SScl=1.915686
PInt="20 + rnd( 40 )"
WInt="10 + rnd( 10 )"
SDur="10 + rnd( 10 )"
FInt="12 + rnd( 12 )"
LBst=2
PDur="8 + rnd( 15 )"
CInt="8 + rnd( 15 )"
Thank you for your help... if you provide it. I will continue to be a loyal and supportive customer of your product, if you continue to support the product and me (as a loyal and supportive customer).
Is there any support here from the software author/vendor?
Moderators: BTT, andy55, b.dwall, juxtiphi
As I may have explained before this forum is not directly monitored by soundspectrum. The mods here try and give the best help they can but are in no way associated with the development of the program or the company so there will be times when we cannot give the answer that one may hope for but we do our best.
while I do not know how to supress the log issue I do know that Gf is not leaving one on my desktop so the issue is only common to you so wanting to surpress it may not be possible in the classic sense. ie. correcting so and so setting.
you have some tough questions about configuring GF and if no one here has given you the info you need its because we dont know any more about than you do.
I suggest that you open a support ticket with soundspectrum and tell them exactly what you said here, its the only way to get in direct touch with the company.
here is the link
http://www.soundspectrum.com/support/contact.html
while I do not know how to supress the log issue I do know that Gf is not leaving one on my desktop so the issue is only common to you so wanting to surpress it may not be possible in the classic sense. ie. correcting so and so setting.
you have some tough questions about configuring GF and if no one here has given you the info you need its because we dont know any more about than you do.
I suggest that you open a support ticket with soundspectrum and tell them exactly what you said here, its the only way to get in direct touch with the company.
here is the link
http://www.soundspectrum.com/support/contact.html
Thank you for your help, and for the link to the Soundspectrum support page.
I've now submitted two reports (for my two problem issues). Hopefully, somebody at Soundspectrum (if it's not Andy) will respond.
I still am amazed that this forum is hosted by them but that they have no interest in monitoring the discussions nor in trying to help out users or answer questions. After all, they are the vendor of the software and this is their website and this is the presumed place where they or other users can provide help and support.
I appreciate that mostly it's a user-help-user situation, as experienced users help newbies. In particular I very much appreciate your involvement.
But on occasion there are problems and or issues (such as the radical new 3.90 preferences structure) where only the software author/vendor can provide assistance. Why wouldn't they be monitoring this forum and chime in when their obvious assistance is obviously required?
As hosts of a "support forum" I'm afraid they deserve a grade of F here. Really shameful.
If they're not going to monitor this forum and support their users on this forum, then why don't they do a little revision and have that very link to the "official problem report" page present at the top of each page on this forum? Now that would be helpful.
Anyway, thanks again for your patience and support. Hopefully whoever (if anyone) sees my two "trouble tickets" will be able to provide the support I have been looking for from this forum for three months now.
I've now submitted two reports (for my two problem issues). Hopefully, somebody at Soundspectrum (if it's not Andy) will respond.
I still am amazed that this forum is hosted by them but that they have no interest in monitoring the discussions nor in trying to help out users or answer questions. After all, they are the vendor of the software and this is their website and this is the presumed place where they or other users can provide help and support.
I appreciate that mostly it's a user-help-user situation, as experienced users help newbies. In particular I very much appreciate your involvement.
But on occasion there are problems and or issues (such as the radical new 3.90 preferences structure) where only the software author/vendor can provide assistance. Why wouldn't they be monitoring this forum and chime in when their obvious assistance is obviously required?
As hosts of a "support forum" I'm afraid they deserve a grade of F here. Really shameful.
If they're not going to monitor this forum and support their users on this forum, then why don't they do a little revision and have that very link to the "official problem report" page present at the top of each page on this forum? Now that would be helpful.
Anyway, thanks again for your patience and support. Hopefully whoever (if anyone) sees my two "trouble tickets" will be able to provide the support I have been looking for from this forum for three months now.
dsperber, sorry to read you've been having problems getting support.
Take a look at the SoundSpectrum homepage:
http://www.soundspectrum.com/
There is a menu bar at the top. There's about ten or so items listed. One of the items is "Support", another item is "Forums". Of course there is user support in the forums but for SoundSpectrum support you'd want to go to "Support". It's fairly clear yet someone bypassing the homepage and going directly to the forums can easily miss it. Nevertheless, it sounds like you're now on the proper path to getting your answers. I agree that a "SoundSpectrum Support" link at the top of the forum pages would mitigate some user frustration.
- Just another user.
Take a look at the SoundSpectrum homepage:
http://www.soundspectrum.com/
There is a menu bar at the top. There's about ten or so items listed. One of the items is "Support", another item is "Forums". Of course there is user support in the forums but for SoundSpectrum support you'd want to go to "Support". It's fairly clear yet someone bypassing the homepage and going directly to the forums can easily miss it. Nevertheless, it sounds like you're now on the proper path to getting your answers. I agree that a "SoundSpectrum Support" link at the top of the forum pages would mitigate some user frustration.
- Just another user.
dsperber wrote:...why don't they do a little revision and have that very link to the "official problem report" page present at the top of each page on this forum? Now that would be helpful.
Thanks, we added a link at the top, great suggestion!Wombat66 wrote:I agree that a "SoundSpectrum Support" link at the top of the forum pages would mitigate some user frustration.
dsperber - sorry about your frustrations. Although it's true that SoundSpectrum hosts www.soundspectrum-forums.com, it's an unofficial forum site for end users to discuss SoundSpectrum products, offer suggestions, etc. Although SoundSpectrum support techs are encouraged to check the forums as much as possible, there are only so many hours in the day and when customer tickets are waiting, it's pretty obvious what the priority is.
As for contacting Andy directly, his inbox has been overflowing for 5 years now. He tries to get to the e-mails as much as he can, but imagine getting hundreds of e-mails a week--there is only so much time he can spend on e-mail if new versions of SoundSpectrum products are to be released. Which is specifically why there is www.soundspectrum.com/support with techs standing by to answer support tickets. So, as you have done, when you need help, please open a ticket and a tech will get back to you. Thanks.