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I am not sure how many times I have bought these over the years, renewed now, they are truly glorious when they run at full resolution
( Bought a set of them, the discount for buying several did not quite work, perhaps something to check if anyone cares about it. )

As a compensation (?) it added a gold license that I did not pay for, for one of the visualizers, and that does not appear when I request my licenses. I did not take note of the number so I do not know if it would have worked. (this only appeared on the web page, not in the email). It seems like a bad thing to have in the system regardless.

Hello Batbox

You need to open a support ticket by going here:-https://www.soundspectrum.com/support/contact.html