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iTunes 10.5 keeps crashing on Windows 7 and Aeon
Posted: Mon Oct 24, 2011 8:24 pm
by ipan
Hi there
I just purchased Aeon Gold but it doesn't run on iTunes 10.5 on Windows 7 (exact iTunes version: 10.5.0.142)
iTunes just crashes everytime you turn the Visualizer on. The default iTunes visualizer works, but not Aeon.
The strange thing is the Demo version of Aeon DOES work.
I wonder if this is a known issue? I only downloaded Aeon Gold on Sunday 23 Oct 2011 so I assume it is the latest version.
Thanks
Posted: Mon Oct 24, 2011 8:29 pm
by BTT
Hello ipan
Probably be best if you contact SoundSpectrum direct regarding this issue. Click on the link below, fill in your details and SoundSpectrum will contact you direct within 48 hours (normally)
http://www.soundspectrum.com/support/contact.html
Regards BTT
Posted: Tue Nov 08, 2011 7:14 pm
by syscheck
ipan,
Did you get a solution? I just filled in the contact form myself, because I've got the same problem with Softskies and Winter Wonders...
Posted: Wed Nov 09, 2011 6:07 am
by ipan
No I didn't
I was told by support that it is an iTunes problem and they hope to fix it in the next update
Posted: Wed Nov 09, 2011 8:10 am
by syscheck
I could agree with them, but I consider another possiblity:
1. resolution: I used a second monitor with 1280x1024 resolution instead of my laptop with 1920x1080 resolution. (check preferences-file in C:\Users\USERXXX\AppData\Roaming\SoundSpectrum\SoftSkies\Preferences (iTunes).txt) It didn't excist/wasn't created, until after step 3. (probably because it crashed everytime trying creating the file?)
2. Run iTunes as Administrator
3. 64-bit windows 7 & 64-bit iTunes. An option to try is using the 32-bit iTunes app.
4. Multiple reboots (due to windows updates)
5. Start iTunes in 5:4 (1280x1024) screen.
Somehow after the 4 steps it started working as it should.
Still not consistent, because after my laptop goes in sleep-mode and I turn it back on (even if iTunes was closed), it crashes again. I need to reboot to get it workin again.
Posted: Wed Nov 09, 2011 6:29 pm
by andy55
syscheck, as BTT mentioned, we're days away kicking off releases of all our products that fix and add a ton of new stuff. look for the aeon 1.2 beta in a couple days and released by the end of next week.
Posted: Thu Nov 10, 2011 6:11 am
by syscheck
patience is a virtue
Posted: Thu Nov 10, 2011 7:22 am
by ipan
That's great guys, looking forward to the fixes
FYI, as a workaround I am able to install the Trial version of Aeon, and then copy all the Scene python files from the Gold version manually into Program Files.
It works and I do get all the Scenes, but I still get the "This is a trial" message from time to time
Posted: Thu Nov 10, 2011 3:45 pm
by JayPro
andy55 wrote:Look for the aeon 1.2 beta in a couple days...
::engaging smart-ass mode::
I hope you mean couple in the literal sense.....
::smart-ass mode off::
iTunes 10.5 keeps crashing on Windows 7 and Aeon
Posted: Thu Nov 10, 2011 5:29 pm
by ShaggyMcWitherspoon
While the recent crashes have been aggravating, they don't happen every time. I have found a fresh boot and calling up the iTunes visualizer first sometimes helps. Aeon is spectacular enough to use almost every day and look forward to renewing my license for another year, depending whether or not this issue gets fixed before it's Dec 10th expiration.