New Release AEON 3.0 standalone error

[Baldufa]

Fabricio,me alegro.tienes mi mail para lo que gustes

[BTT]

Hello Baldufa & Fabricio

It would be good to follow this thread, unfortunately, I only speak English. Could you please translate your posts for the benefit of the rest of us.


Thanks
BTT

[Fabricio]

Hello Baldufa & Fabricio

It would be good to follow this thread, unfortunately, I only speak English. Could you please translate your posts for the benefit of the rest of us.


Thanks
BTT

Sorry,

Translated.

Regards,

Fabricio, from Brazil.

[m2c]

I imagine there is a missing file in one of the new scenes (the builders or the journey), I'll track it down once I'm able to.

[BTT]

Hello Fabricio

Thanks very much for translating, very much appreciated.


Regards BTT

[cwoolrich]

I have installed the Aeon 3 demo, and am getting quite a few runtime errors on the screen. Is there any log of these errors that I can send to support.
thanks.

[BTT]

Hello cwoolrich

Aeon is having problems running on my computer! What do I do?

If Aeon is having a problem running on your computer, the first step to resolve it is getting SoundSpectrum engineers technical information about your computer. Our software contains functionality to automatically write out your system's hardware profile to a text file, but it must be manually activated. This allows you to simply copy and paste this information into a SoundSpectrum support ticket, making it possible for SoundSpectrum to troubleshoot your problem.

Please follow the below steps to ensure that your support ticket gets the best analysis possible:

1. If you haven't already, open a new SoundSpectrum support ticket and thoroughly describe the problem you're having. Be detailed. The more details and information you provide, the more likely SoundSpectrum will be able to assess your problem.

2. Start Aeon in your media player (or Aeon Standalone).

3. Press SHIFT+i. You should see several lines of small white text appear within Aeon. If you don't see this text, ensure that Aeon has keyboard focus. If you're using Windows Media Player, enter full screen mode while Aeon is running in order for your key presses to be effective.

4. On your desktop, you should now see a file named "SoundSpectrum Log.txt". Open this text file, select all (CTRL+A on Windows and Command+A on OS X), and copy its contents to the system clipboard (CTRL+C on Windows and Command+C on OS X).

5. Paste the text to your support ticket (CTRL+V on Windows and Command+V on OS X) and submit it.


Regards BTT

[cwoolrich]

Thanks for the help, but I figured out that I needed to do a clean install of the new Aeon, so after uninstalling the old Aeon and deleting the old file directory, the new Aeon is working!

[BTT]

Hello cwoolrich

Happy to hear Aeon is now working for you. When SoundSpectrum release a new version of any of their products it is always advisable to uninstall the version already on your system first, and of course all related folders.


Regards BTT